Asking Google Home About George Carlin’s “Seven Dirty Words”

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What actually happens when you ask the newly released Google Home Appliance about legendary comedian George Carlin’s famous Seven Words That You Can Never Say on Television? Yeah, let’s give this a try. It turns out that the precise wording of this query seems to be fairly critical. No pun intended. I have not modified the answer in any manner.

UPDATE: The “Google modified” list presented in the audio linked below may apparently only be presented to Google Home Appliance users (even reportedly when filters are disabled), perhaps out of fear that persons in the room might be offended by the “spoken out loud” response. A “pure” list appears to be more routinely presented to users who make the same query by phone (to the same underlying Google Assistant system). Fascinating.

–Lauren–
I have consulted to Google, but I am not currently doing so — my opinions expressed here are mine alone.
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The correct term is “Internet” NOT “internet” — please don’t fall into the trap of using the latter. It’s just plain wrong!

Unreadable Webpages and Crummy Electricity

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Hmm. I thought I’d been explicit about this in earlier postings about Google’s New Blogs and other webpages, but apparently not explicit enough. So let’s try again.

Whenever I discuss the problems of the increasing unreadability of webpages, due to font choices, low contrast, and other “form over function” web design choices, I inevitably receive email from folks offering me “helpful” hints to bypass those poorly and shortsightedly designed pages.

Run this theme! Edit this style sheet! Install this add-on! Use this RSS reader! Switch to this browser! And so on …

The thing is — trust me — I already know how to do all this stuff.

I’m not the one I’m concerned about. It’s average users — who read pages in their native formats on the most popular browsers — who are being increasingly disadvantaged.

And most of these users don’t know about these workarounds, and frankly are unlikely to install or use these typically ephemeral bypasses that can break at any time.

By and large, these readability “solutions” are designed for techies, not for ordinary users who sometimes don’t even fully understand the difference between the desktop and a browser. I work with people like this all the time. They’re everywhere, and they’re a rapidly growing category of users.

We techies tend to be blinded by our own science, to the point where we undervalue or simply don’t recognize the disparities between our view of technology and the ways that ordinary, non-techie folks with their own lives use our services and tools.

It’s a disgraceful situation on our part. And it’s our fault.

Most people increasingly view the Internet as they would a refrigerator, or an ordinary TV set. They just expect it to work. And that’s a completely reasonable attitude given how much absolutely necessary day-to-day functionality we’ve pushed onto the Web.

Here’s an analogy.

Imagine if one day your local electrical power company suddenly changed the parameters of the electricity they were sending you, in a manner that mostly caused older equipment to have problems.

So you complain, and the power guys say that they’ve determined that newer equipment works better with the new parameters, and anyone with older equipment should just search around, find, and install special power filters and regulators so that their older equipment will work again.

And you ask when the company asked if anyone wanted them to make these electricity changes.

And they reply that they didn’t ask. They don’t really care much about your demographic of equipment, and they suggest that you can take the electricity or leave it. Thank you for calling. Click.

Now maybe you have the time, skill, and/or money to go out and find the electricity add-ons you need (or install solar power, perhaps). But what if you don’t?

Anyway, I’m sure you see my point.

Electricity delivery of course is usually regulated in various ways by the government, but if the current trends in webpage design continue to selectively disadvantage particular categories of users, it is increasingly likely that the government will get involved in this area, just as they have in other aspects of perceived discrimination and disability concerns.

I don’t know about you, but I’d much prefer that these firms fix these issues themselves, rather than having the government moving in with their own heavy-handed mandated changes that not infrequently cause new problems more than they solve old ones.

But one way or another, the status quo and current webpage design trends are increasingly untenable.

So the choice for these firms seems fairly clear. Either throw the switch yourselves toward better webpage design and viewability choices that won’t leave users behind, or wait for the government to start firing high voltage regulatory lighting bolts your way.

Be seeing you.

–Lauren–
I have consulted to Google, but I am not currently doing so — my opinions expressed here are mine alone.
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The correct term is “Internet” NOT “internet” — please don’t fall into the trap of using the latter. It’s just plain wrong!

How to Copy Text from the New Low Contrast Google Blogs

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A number of people have been contacting me since I noted the awful new low contrast text in the new Google Blogs, mentioning that they could no longer copy text from the blog pages to paste onto blank pages as ordinary easily visible fonts.

Many people use text copying as a fallback method for viewing otherwise difficult to read or unreadable pages, as a “lowest common denominator” method that usually always works — even when various page reading add-ons break due to layout changes.

In the case of the new Google Blogs, at least on some platforms, Google’s fancy new low contrast pages also include various tricks that cause some users’ left-mouse-click copy text command that they’ve been using forever to now fail. There are a couple of approaches to dealing with this.

As a general rule, disabling JavaScript on offending pages of these sorts (not just on Google pages) will help, though this can be tricky for some users and can sometimes have serious undesirable operational side-effects.

If your goal is only to copy out text after selecting it (and yes, selecting still works on the new Google Blogs), the pretty much standardized Control-C keyboard shortcut will usually copy the selected text into your clipboard, and you can then past it out onto another page using the regular mouse paste command (or the Control-V keyboard shortcut).

Of course, none of this would be necessary if Google hadn’t joined this bizarre design craze sweeping the Net and making webpages ever more unreadable for ever more users, with a hopelessly narrow-minded “one size fits all, form over function” philosophy.

But you’ll need to talk to Google about that. I’ve already done so — to no useful effect. Perhaps you’ll have better luck than I have. But I won’t be holding my breath.

–Lauren–
I have consulted to Google, but I am not currently doing so — my opinions expressed here are mine alone.
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The correct term is “Internet” NOT “internet” — please don’t fall into the trap of using the latter. It’s just plain wrong!

The Risks of Facebook Advertising and Racial Discrimination

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There’s a rising controversy right now — I’ve received a couple of dozen queries about this in the last few days — regarding Facebook’s permitting advertisers to block particular ads from specific “ethnic affinity” groups, e.g. African American.

Facebook insists that these aren’t actually racial categories per se since they don’t directly ask users about their race. Rather, Facebook insists that they “merely” assign a kind of racial “score” to users based on user activities. 

That’s Facebook double-talk of course. Look at stuff that Facebook figures mainly interests whites, and Facebook sorts you into the white club. Look at materials that Facebook assumes mainly attract blacks, and Facebook relegates you to the black shack. Same idea for Hispanics, and so on.

These assumptions are naturally going to be wrong part of the time, but Facebook cares not, since they don’t make a point of explicitly telling you which racial categories — and that’s what these actually are, racial categories — that they’ve slotted you into.

But they do tell advertisers, at least to the extent that they permit advertisers to exclude different racial groups (or, excuse me, I mean “ethnic affinity” groups) from seeing particular ads or even knowing that those ads exist.

Facebook insists that their rules prohibit using these “racial control” facilities in illegal ways — such as to foster housing or job discrimination against particular racial groups.

But this issue hit the fan now when it was demonstrated how simple it is to get clearly racially discriminatory and illegal ads approved via Facebook’s advertising portal.

Facebook (which, despite having put these racial categories in their “demographics” section, seems to assert that they’re not really demographic!) tries to explain away these problems with the usual excuse — blame the users (or in this case, blame the advertisers). This despite the fact that it’s Facebook’s creation of these racial filters that practically begs racist advertisers to use them to exclude what those advertisers deem to be “undesirable” persons.

This kind of “hey, it’s not our fault!” excuse would never fly with newspaper ads or other traditional advertising, but has become common with Internet darlings, including firms like Uber and Airbnb, who are increasingly facing government actions pushing back on their cavalier attitudes in a range of contexts.

This is not to say that there’s anything wrong with targeted advertising as a whole. In fact, it helps avoid wasting users’ time with ads for products or services that they probably don’t care about.

But once you step into the fire of racial classification on the Net, you’re letting yourself in for a world of pain.

Just as a thought experiment, imagine if Google permitted YouTube uploaders to specify which racial groups would be permitted to find and view particular videos? Google would be rightly crucified in short order.

Obviously, Google would never do this. Yet what Facebook is actually doing is far worse than this imaginary example, and they’ve been doing it under the radar of most users. People writing to me are expressing outrage that Facebook didn’t clearly inform them that they were being secretly stuffed into racial boxes and being spoon-fed particular ads based on those racial classifications.

Ultimately, this sort of misbehavior by Facebook threatens to provide ammunition to politicians and their cronies who have long wished to impose draconian controls on users’ ability to post a wide range of completely legitimate materials on social media, video, and other sorts of sites. There’s nothing that these politicos would love more than to leverage racial discrimination into broad-based Internet censorship.

Facebook needs to clean up their act. Or the government is likely to clean it up for them, and in their overreaction do immense harm to everyone else in the process.

–Lauren–
I have consulted to Google, but I am not currently doing so — my opinions expressed here are mine alone.
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The correct term is “Internet” NOT “internet” — please don’t fall into the trap of using the latter. It’s just plain wrong!

How to Protect Your Google Gmail from Russia’s Putin and WikiLeaks

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Word is out from multiple intelligence sources and security researchers that Hillary Clinton campaign chairman John Podesta’s Gmail account was hacked by (you guessed it!) Russian hackers under the direction of the Russian government (aka Vladimir Putin), for public distribution of Podesta’s email messages via Putin’s propaganda publishing arm: Julian Assange’s WikiLeaks. All of this in furtherance of Putin’s “Get Ignorant Puppet Trump Elected U.S. President!” project.

Apparently Podesta fell victim to a typical “spear phishing” attack, typing his Google Gmail credentials into a convincing (but fake) Google login page.

People fall for this kind of thing every day.

But don’t blame Google, because Google already provides the means to make such attacks enormously more difficult — 2-Step (“2-Factor”) Verification.

The problem is that despite Google’s constantly entreating users to avail themselves of this, most people don’t want to bother until after they’ve been hacked!

To be clear, I don’t know for an absolute fact that Podesta wasn’t using Google 2-Step Verification. But the sequence of events being reported would appear to make it extremely unlikely, because while 2-factor systems don’t make such attacks absolutely impossible to succeed, they do indeed make successful phishing attacks less likely by orders of magnitude.

And it’s not as if Google doesn’t provide plenty of choices when setting up this kind of protection.

It can be done by text messages, by automatic calls to voice phone numbers, and by authenticator apps that don’t need network access. It can even by done via high security USB-based crypto keys and printed emergency backup codes!

It’s too late for Podesta. But it’s not too late for you to protect yourself from Putin, Assange, and the more prosaic crooks who wander the Net.

If you use Gmail or other Google services, go turn on 2-Step Verification. If you use some other email system that offers 2-factor protections, go and enable them — now!

I published a write-up earlier this year explaining how to do this with Google. It’s at: Do I really need to bother with Google’s 2-Step Verification system?

Now you know — the answer is YES. It’s not a bother, it’s Google helping you to protect yourself against evil.

And that’s the truth.

Be seeing you.

–Lauren–
I have consulted to Google, but I am not currently doing so — my opinions expressed here are mine alone.
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The correct term is “Internet” NOT “internet” — please don’t fall into the trap of using the latter. It’s just plain wrong!